Problems and how to solve them

• The stages of problem solving

• Overcoming the blocks to problem solving

• Why people fail to solve problems effectively

• Barriers to finding the best solution 

• A good climate for problem solving 

• The skills of problem solving

• Company policies and procedures effect on problem solving 

• Physical environment effect on problem solving

• Does your organisation support problem solving?

• So what's the problem?

• Defining problems – closed and open ended problems

• Finding possible solutions to your problems

• The Road to a Solution - Generating ideas

• Style of management effect on problem solving

• Solving problems using a group

• Evaluating the solution 

• Getting your solution accepted

• Implementing your solution

• The Action Plan