- Your name and address
- Include copies of any relevant letters, emails
- The complaint is being made about
- What you have lost in terms of personal injustice
- Including exactly what the company did that it shouldn’t have
- The name and address of the organisation
- That you would like the organisation to do to put things right
- Details of what you have done so far to try to resolve the complaint
- Details of what your complaint is about,
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